Quality in the Mainstreaming of Services for People with Disabilities, "Getting the Balance Right"
12 November 2010, 10:00am - 1:30pm
DFI National Conference
Details
Date: 12th November 2010,
Time: 10 a.m. to 1.30 p.m.
Venue: National Standards Authority of Ireland (NSAI),
Purpose
Disability services have been subject to a wide variety of developments such, as Charities Legislation, HSE Service Level Agreements and the development of HIQA Standards for Residential Services. The issue of ensuring quality in services is a consistent theme in all of these developments. The purpose of this conference is to highlight the importance of using quality systems in managing services for people with disabilities, and also to investigate the challenges in introducing such systems while remaining true to the spirit of mainstreaming services for people with disabilities.
This conference will examine the meaning of ‘quality service’, when the objective is to enable full citizenship for people with disabilities. It will consider how voluntary disability organisations can deliver quality disability-specific services in a mainstream world.
Who is the conference for
The conference will be of value to
- Voluntary Disability Organisations
- Wider community and voluntary sector organisations Leader Partnerships, Sport Initiatives
- Citizens Information Services and Advocates, Community Development Projects, FÁS, HSE, Pobail, Community and Voluntary Fora.
What this conference will deliver
- Deeper Understanding of the needs for and benefits of adopting a quality management system
- Opportunities to develop networks and support for implementing quality and standards
- Information on DFI supports to membership organisations in increasing the quality of their operations, management and service provision
- Proposals for extending good practice and for systematically facilitating co-operative working locally and nationally
- Better understanding of the challenges in managing quality and providing mainstream services for people with disabilities
Cost - €35
Please see attached information and booking form for further information.
AGENDA
10.00 a.m. Welcome and introduction
Paul Ledwidge, DFI Chair
10.10 a.m. What is Quality? How Standards are developed.
Maurice Buckley, CEO,NSAI
10.25 a.m. User’s Perspective: the Need for Quality.
Patsy Fitzsimons, Investigator, Office of the Ombudsman.
10.40 a.m. Regulator’s Perspective: Regulatory Standards & Charities Act
Terry Dunne, Charities Regulation Unit
10.55 a.m. Funder’s Perspective: Quality and Disability Services
Ann Kennelly, HSE
11.15 a.m. Question & Answer Session
Panel of Speakers
11.25 a.m. - 11.55 a.m. Tea/Coffee
12.00 p.m. Introducing Quality Systems: Lessons from other Sectors
Professor Eamonn Murphy, University of Limerick
12.15 p.m. Governance and Risk
Niall Byrne, Deputy Director of Social Services Inspectorate, HIQA
12.30 p.m. Organisation Healthcheck & PQASSO: DFI Supported Model
Dermot O’Donnell, DFI Support Officer for Organisations
12.45 p.m. Workshop Session: “To consider and capture the positives and negatives that implementing a Quality System can have on the mainstreaming of services for people with disabilities”
Facilitated by: Island of Ireland PQASSO Mentors Network
1.15 p.m. From here to where, and how?
John Dolan, CEO, DFI
1.30 p.m. Lunch and Networking